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FAQs

General
Who can access the platform?

Only registered members of New Union can gain access to the information and services provided by the platform.

How can I register?

Registration can only be completed with an assigned portfolio executive referral ID. If you do not have one, do follow the steps on the website (www.newunion.sg/index.php/signup).

Can investors contact businesses directly?

Upon registration, members undertake and agree not to contact members directly or to attempt to enter into any transactions with other users of the platform other than through New Union's official platform and services.

What if there is a breach of the Terms of Use by a member?

New Union serves the right to suspend or terminate the account if it appears to us that the member or the account has been used in breach of this Terms of Use or any applicable laws.

How secure is Privacy and Data Protection on New Union?

All personal information collected on the platform may be provided to third parties in connection with their services provided (including without limitation, professional services provided by credit bureaus, debt collection companies and/ or law firms).

New Union shall be entitled to share the information collected on the platform with its subsidiaries and/or affiliated companies so long as the disclosure complies with regulatory requirements.

What are the Risk Underwriting Processes and Procedures?
Fund Seekers will have to submit the following documents for credit assessment:
  • Last 2 years' audited financial statements;
  • Year-to-date management accounts;
  • Existing borrowing facilities / letters of offers;
  • Bank statements for last 6 months;
  • Up-to-date debtors/creditors aging report;
  • NRIC, income tax assessment and personal credit bureau report of all directors / personal guarantors for last 2 years;
  • Memorandum and Articles of Association

The credit department will run checks on the following:
  • ACRA searches on the directors / personal guarantors and detect if there is any adverse material information, such as Writ of Summons;
  • From the financials, the credit department will gauge the financial leverage and health of fund seekers;
  • From the bank statements, the credit department will look out for indication of bounced cheques, frequent overdrafts and sales volume;
  • The credit department will detect from the debtors/ creditors aging report on any significant payment overdue.
Is New Union MAS-Regulated?

No. New Union is not regulated by MAS.

FAQ for Businesses (SME Borrowers)
How much does it cost to list a funding request on New Union?

Neither does New Union charge any upfront fee nor hidden charges. The total cost for borrowing (interest rates and processing fee) is inclusive in the interest rate, which is dependent on the different circumstances of each SME borrower.

What are New Union's criteria for each funding request?

New Union currently has a minimum requirement for businesses to be either registered as a Singapore Private Limited or Limited Liability Partnership Entity(s).

Does New Union accept funding requests from all countries?

No, New Union will only accept funding requests from businesses registered in Singapore.

Will the Business be listed with its real identity?

All fund seekers are required to register with their registered company name with ACRA.

What kind of information must I provide to New Union?
Fund Seekers will have to submit the following documents for credit assessment:
  • Certified true copy of the latest ACRA Bizfile Business Profile Report
  • Last 2 years' audited financial statements;
  • Year-to-date management accounts;
  • Existing borrowing facilities / letters of offers;
  • Bank statements for last 6 months;
  • Up-to-date debtors/creditors aging report;
  • NRIC, income tax assessment and personal credit bureau report of all directors / personal guarantors for last 2 years;
  • Memorandum and Articles of Association
How do I submit the required documents?

You may submit your funding application on our website, https://newunion.sg/index.php/seek-funds#step/1. Registration and Login are required.

I have submitted my application, what should I do next?

Once the initial submission on our platform is reviewed, one of our underwriters will contact you if there is a good fit to discuss the funding in detail and to explain the following procedures. The more information you provide in the initial assessment, the higher your chances of getting the funding successfully.

For further enquiry, please feel free to email [email protected].

How long is the funding process?

Once we receive all of the information required, we will contact the SME owner for further discussions and questions. The credit risk team and underwriter will proceed to review the business, provide terms for the funding and obtain agreement from the business owner.

The underwriter, having satisfied with the due diligence, will prepare a Credit Memo for internal approval and review from our Credit Risk Committee, the funding is scheduled to close.

A funding can be closed as quickly as three days; depending on how quickly the business owner prepares his/her documentation.

Will my business information and financials be made public?

All information submitted to New Union is strictly kept private and confidential.

How do you keep my personal information secure?

New Union ensures that all sensitive data is encrypted with bank-level encryption. We employ the use of a proprietary secured one-time password through your mobile phone in order to access your account to avoid security weakness associated with SMS password delivery.

While our crowdfunding platform is secured in the Google cloud, all sensitive data is protected in a local server. Our platform only acts as a medium and does not store any sensitive data.

Can I withdraw my funding request once it is submitted to the platform?

No, once the funding request is uploaded, it cannot be withdrawn. The contracts would have been signed and legally binding.

Why should I use New Union over traditional ways of borrowing funds?

New Union is dedicated to assess all funding applications with competitive rates quickly so that SME owners may focus more time on running their business. Being a crowdfunding platform, we have the ability to craft flexible capital structures that will complement your business plans. We endeavour to build a community of investors who have faith in your business model and are looking forward to your eventual success.

Coupled with great customer service and our dedication to help SMEs grow healthily, you may receive the benefits of technology, e-commerce and online social community all at once.

I am a first time business owner, where do I apply?

Currently, New Union is focused on helping SMEs grow their businesses. We are still in the midst of finding a suitable offering that will benefit both our investors and first time business owners. New Union seeks your kind patience in this matter.

What is the pre-payment penalty?

New Union has pre-payment penalties in place to promote responsible and disciplined borrowing. Penalties may differ depending on the circumstances of each funding application. Fund seekers are advised to review the fund offerings for further details.

What happens if my funding request is not fully subscribed?

New Union employs the concept of pre-funding; we invest our own money into the funding before releasing it on our crowdfunding platform. If the funding request is not fully subscribed, the remaining funding positions will be retained by us.

FAQ for Investors
Registration and Account Information
Who can register as an investor?
You can register and participate, if you:
  • complete the Client-Knowledge Assessment (CKA) during registration
  • are an accredited investor*
  • are an institutional investor*
    *refer to Securities and Futures Act (Part I Preliminary – 4A) for full details here
What are the required document(s) for an individual investor?

NRIC for Singapore Citizens, Passport / Employment Pass / Dependent's Pass / Passport or identity card for Foreigners without PR Status

Who qualifies as a corporate investor?

Any Singapore-registered corporate body (with ACRA) can be qualified as a corporate investor.

What are the required document(s) for a corporate investor?

Certified true copy of the latest ACRA Bizfile Business Profile Report

How do investors submit the required documents?

Investors can upload the documents via our website as prompted during the registration process.

How long does it take for the registration to be approved?

After all the required documents are submitted, New Union will review the documents and you will be contacted within 3 working days.

Can I still register with New Union if I am not a Singapore citizen?

Yes, but it depends on your nationality and special circumstances. Kindly contact us for further information.

Otherwise, we only restrict to investors who are Singapore Citizens or Permanent Residents to participate in our product offerings. Investors who fall under this category must have both Singapore-based mobile number and bank account in order to qualify.

My contact information has changed, how do I go about updating it?

Due to security reasons, sensitive information pertaining to investor profile cannot be changed. They are namely your registered email address, bank details and your mobile number.

In order to make a change, we would require you to get in touch with your portfolio manager. The contact of your manager can be obtained from the left column on your dashboard.

What charges are applicable to investors?

New Union charges an account management fee of S$88.00 and account top up fee of 0.1% of the top-up amount. Currently, these two fees are waived for a limited period of time.

We also charge a Insurance Fee which is 5% of total fees earned per offering and a Withdrawal Fee at 0.1% amount of the sum withdrawn.

These fees are charged to cover the costs associated with the administrative, servicing and compliance. Kindly refer to New Union's Terms of Use for full information.

Risk
Management Fee
Account
Management Fee
Top up charges
5% of fees earned $88 per annum
(Waved for a Limited
Time Only)
Free
Withdrawal Fee Early Surrender
Penalty
0.1% of withdrawal
amount
2% of Principal per
uncompleted month.
(per 30 days block)
Capped at 12%

Why New Union?
What is New Union?

New Union is Singapore's largest Business Financing Platform where local businesses seeking short-term financing connect with business entities seeking short-term investments.

Why invest with New Union?

New Union provides short- term tenured investments and offer competitive returns with monthly interest rates repayments. Additionally, projects are scrutinized under strict credit risk assessment and are often secured by collaterals. To find out more benefits of investing with New Union, do refer to https://newunion.sg/index.php/be-an-investor.

Why New Union's short-term investment?

Short-term investments make the most of your liquid funds in a short period of time. As such, you could fully utilize liquid funds which are required in the near future to invest in New Union to earn high returns in the meanwhile.

Short-term investments provide more liquidity than long-term investments due to quicker turn-over rates, allowing more profits on your assets to remain liquid and reusable. However, it offers little or no interests. In contrast, our returns are higher than Traditional Financial Service Products with similar tenures.


Investing
What is the minimum amount I can invest?

The minimum investment amount is $5,000, unless a lower amount has been arranged otherwise.

What happens to my credits after I invest in an existing project?

The credits will be immediately allocated into the selected project and cannot be used to participate in another project.

What is the duration of my investment?

Your funds will be invested for the term of your specific funding. The business funding terms usually range from three to twelve months. New Union's average funding term is between three to six months.

How are my interest yields returned to me?

Each of New Union's Participation Contract states clearly that monthly interest distributions occur on a fixed day of each month. This fixed day is based on the date of maturity of the Participation Contract. If the investor subscribes to a product offering after the start of the funding date, the first month's interest distribution will be pro-rated.

For example, New Union places a product offering online whereby the subscription period is between 13th July and 20th July and the maturity period is 20th Dec. If your funds are clear into our accounts and you invest in the product offering anytime between the subscription period, you will receive the full interest distributions made on the 20th of each month until maturity.

If you started investing on the offering after 20th July and your funds are clear into our accounts, for e.g 31st July; you will receive an interest distribution on 20th August for twenty one days from 31st July to 20th August. At the maturity date of the Participation Contract, you will receive a full payment of your principal and final interest distribution.

Can I participate in multiple projects?

Yes, you can participate in more than one project as long as you have sufficient credits in your New Union account.

Can I still make an investment even if the request is fully subscribed?

No, when a project is fully subscribed, it will no longer be available for subscriptions.

I am not an accredited investor but want to invest, how may I do so?

New Union is committed to building wealth through passive income investing and providing better access to investment opportunity. Currently, we are only accepting accredited, institutional investors and private investors with relevant investment experience*.

*We will require experience investors to complete a Client Knowledge Assessment (CKA) before notifying the investors should they be eligible to be invited as our private investor.

Through my investment, do I own a fraction of the offering?

When you invest in a New Union product offering, you are investing through our Participation Contract. The contract states that the investor will receive a declared interest rate for a declared term that is reliant on the underlying funding between New Union and the SME borrower. Therefore, the Participation Contract is a contract between the investor and New Union.

While the investor does not have any ownership on the said funding or its security, the Participation Contract gives the investor an interest, shared with other investors who have funded the offering. Therefore, the investor obtains a right to receive monthly interest disbursements as well as the return of the principal sum when the SME borrower makes full payment on the funding.

What are the interest rates on your proposed offerings?

Interest rates will differ from offering to offering but generally range from 7% to 9% per annum. As each funding is different, the interest rate is determined by a multitude of factors, inclusive of risk. New Union focuses mainly on funding for short-term working capital; therefore they are able to carry higher interest rates compared to other financing options.

Is this a bond product?

No, but it is similar to a short-term (one to twelve months) bond since there is a fixed amount invested and a fixed interest for a fixed term.

Is this a fixed deposit?

No, because the principal invested is not secured or guaranteed by the Singapore Deposit Insurance Corporation. However, it is comparable to a fixed deposit only in terms of its short time frame (less than twelve months).

When will you receive your contract?

An online contract will be generated and emailed to your registered email immediately upon subscription. Alternatively, you may log in to your user dashboard to view and download your contract.

Under what circumstances will the contract be void?

The contract shall be governed and construed in accordance with the laws of Republic of Singapore and the parties to the contract shall submit to the exclusive jurisdiction of the Courts of Singapore.

The contract will be reassigned to New Union in the Event of Default, i.e. when the repayments have not been fulfilled or made in full by the sellers, and New Union, with the Power of Attorney to act on behalf of both principal parties, will take over as the legal principal of the assigned invoices.

Can I transfer or sell my contract to another party?

The contract agreement is non-transferrable and is strictly between you and the fund seeker.

Is my money safe in New Union?

All members' monies are held in a segregated account with OCBC Business Banking. Other than the minimum balance funded by New Union to avoid unnecessary bank charges, at no time will the funds of New Union co-mingle with members' monies.

We do not use members' monies for any daily operations.

Audits will be performed by appointed 3rd party auditors at the end of each calendar year.

How do I check my account balance with New Union?

You can log on to your registered account to view your statement of account.

Do I earn interest for the idling credits (credits that are not currently funded into projects) held with New Union?

No. As we are not a deposit-taking institution, the funds are held in a non-interest bearing bank account.

What happens if I do not withdraw my idling balance with New Union?

New Union will be issuing a notice for your idling funds after 4 weeks. If your idling balance remains in your account after 90 days, New Union will proceed to credit the balance back to your registered bank account with New Union.

How can I withdraw my credits from New Union?

You can withdraw idling credits from your New Union dashboard under the tab: Withdraw Funds. The money will be transferred to your bank account maintained in our records within 3-5 working days (Login required).

What happens to New Union when main interest rates rise?

A rise in interest rates will have a negative effect on the business market, as it will make funding more expensive for SME borrowers. We are not able to predict or confirm if or when main interest rates will rise and how it might affect the sentiment for business expansion and working capital.

New Union is of the opinion that businesses must continue to thrive in both good and bad times. Funding is necessary for both business expansion and cash flow conservation; opportunities for business funding will therefore still be available. Nevertheless, New Union will constantly monitor the economy and interest rate movement as necessary to provide synergy between investors and borrowers.

What happens to New Union when the economy faces another downturn?

New Union is not able to predict trends in the economic cycle but opportunity exists in every business industry in different points of the economic cycle. During a market downturn, particular industries will continue to thrive and provide a suitable return in return for your investment.

It is our intention to ensure that funding opportunities that are well suited in particular points of the economic cycle is made accessible to our investors.

Are these investments risky?

Yes, business funding investments are similar to investing in stock markets. It is difficult to know how and when the market conditions will change and affect the underlying funding in the product offering.

Investors are reminded to review the due diligence of each product offering, terms of use and Participation Contract to gain a full understanding of the product characteristics.

Is my investment secured?

No. However, New Union has a set of legal mechanisms and contingency plans in place to mitigate such risks. We also employ insurance against our secured funding as a final measure to protect our investors' principal. In a worst case scenario, we are able to liquidate the asset and have reasonable expectation of being able to return most or our investors' entire principal.

What is pre-funding?

New Union is one of the first debt crowdfunding platforms in Asia to pioneer the use of "pre-funding" by investing its own money into the business financing. Every project we pre-fund proves our confidence in the business funding request, our risk assessment methods and due diligence methodology.

By way of pre-funding, we are able to secure higher interest rates and still retain borrowers because of the speed and efficiency we provide in each offering we fund. Pre-funding also allows us to accelerate deal closing so that investors are able to earn their interest more quickly.

Traditional crowdfunding requires all investors to wait until full funding is committed before a funding can be syndicated. Often, the time taken for full funding could be up to a month or even not occur at all.

Will New Union retain a position in every funding?

Currently, New Union does not maintain a consistent position across each of its funding. We allow our investors to fill up 100% of the financing we pre-fund. However, we reserve the right to retain a position for each funding and may do so in the future. If an offering is not fully funded by investors, we will retain a position in the offering because we have already pre-funded it.

What happens to my investment when a borrower defaults on a funding?

Although New Union makes a significant effort in keeping the risk of funding default to a minimum, all funding have an inherent amount of risk; investors may lose their entire investment.

New Union has a borrower default process in place to manage the situation as soon as possible by working with the SME borrower to understand the reason behind the default. Primarily, we would like to reach to an amicable solution with the borrower to protect the interests of the investors.

That withstanding, New Union has a set of legal mechanisms and contingency plans in place to mitigate such risks. We highly encourage our investors to understand each product offering clearly to understand the investment better.

What if the borrower needed more money for his business?

During the course of our due diligence, apart from reviewing the SME ability to repay the funding, we also look into the capacity for the business to take on extra debt. This is necessary in the event of a possible default.

Generally, New Union would review the SME funding request and fund only as much as necessary for its working capital needs. Thus investors might see a funding request being separated into tranches to ensure the SME has the capability to repay.

Are funding from New Union considered alternative assets?

Yes. Investments beyond traditional stocks, bonds, and cash are known as alternative asset classes. Alternative asset classes can include anything from commercial real estate and private equity to luxury watches and antiques.

Be advised that alternative asset classes are not appropriate for everyone. New Union investors must verify their investor status. New Union is not a registered financial advisor and does not make any financial recommendations. You should always consult a qualified financial or investment professional knowledgeable about your risk tolerance and objectives before investing in new opportunities.

How does New Union underwrite funding?

Risk assessment is one of our highest priorities. High quality SMEs and good business operators are fundamental to the success of our platform. We employ a rigorous traditional underwriting process to craft detailed due diligence on prospective SME borrowers.

The conditions of the local market, performance of the particular industry and risk profile of the SME borrower are reviewed so that we only curate professional and/or experienced businesses onto our platform for investor review.

We have an independent panel of experienced business professionals and investors on our Credit Risk Committee to advise on the risks involved across industries to give a better assessment of the funding.

Generally, we arrange secured lending and third party guarantee so that in a worst case scenario, we are able to liquidate the asset and have reasonable expectation of being able to recover most of our exposure.

Customer Knowledge Assessment (CKA)
What is Customer Knowledge Assessment (CKA)?

CKA is a new requirement that was introduced by Monetary Authority of Singapore (MAS) in 1st January 2012 as a safeguard for investors who wish to invest in unlisted Specified Investment Products (SIPs).

What are unlisted Specified Investment Products (SIPs)?

Financial products that contain derivatives or have complex terms and features that are not listed on securities or futures market are classified as unlisted SIPs.

Examples of unlisted SIPs:
  • Structured notes (e.g. equity or credit linked)
  • Leveraged Foreign Exchange
  • Unit Trust or Investment-Link Products

Learn more here

Is CKA a form of test or exam to identify my knowledge in investment?

No. CKA is an assessment used as a tool to help identify if the requirements are met for the criteria.

Is it compulsory to complete CKA?

Yes. As a regulation measure by MAS, CKA must be completed by retail investors who wish to invest in unlisted SIPs.

What are the assessment criteria?

Assessment criteria are as follow:

  1. Investment Experience
    1. Have at least 6 transaction in unlisted SIPs (e.g. unit trust or investment linked products).
  2. Working Experience
    1. Has a minimum of 3 consecutive years of working experience (includes provision of legal advice or possession of legal expertise on the relevant areas listed as follow) in the past 10 years in the development of, structuring of, management of, sale of, trading of, research on and analysis of investment products or the provision of training in investment products.
    2. Work experience in accountancy, actuarial science, treasury or financial risk management activities will also be considered relevant experience.
  3. Professional Qualification
    1. Has professional finance-related qualification (e.g. CFA, ACCA).
  4. Education Qualification
    1. The Customer holds a diploma or has higher qualifications in accountancy, actuarial science, business/business administration/business management/business studies, capital markets, commerce, economics, finance, financial engineering, financial planning, computational finance and insurance.
Am I required to furnish any supporting documentations for CKA?

No. You do not need to provide any documentations.

Do I have to fulfil all the criteria in order to pass CKA?

To qualify for CKA, you will need to satisfy ANY ONE of the criteria.

I have completed CKA with other broking firms or platforms; do I need to go through CKA with New Union?

Yes. Each institution is obligated to perform its own CKA for their clients. CKA is non transferrable between institution or individuals.

If I do not meet CKA criteria, can I still invest?

No. You will not be able to invest if you do not meet the criteria.

How often do I need to go through CKA?

CKA is required to be performed every year from the last assessment date to assess the relevant knowledge and experience required to understand unlisted SIPs regardless of the number of transactions in unlisted SIPs.

Who are exempted?

- Accredited Investors
- Institutional Investors

*refer to Securities and Futures Act (Part I Preliminary – 4A) for full details here

Where can I find the assessment?

The assessment is part of the registration of an account and will need to be fulfilled before completion of registration.

Contact Us

65 Chulia Street
#34-01/07,OCBC Centre
Singapore 049513
Email [email protected]
Call +65 6536 5356
Enquiry Form

Got a question for us?

Call us at +65 6536 5356
Email us [email protected]
FAQ Enquiry Form

Funded to Businesses

  • SGD $46,159,440 Singapore
  • SGD $2,508,377,142 Asia


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